Frequently Asked Questions

Simply browse our collection, select the product and size you want, and click "Add to Cart". When you're ready, go to your cart and click "Proceed to Checkout". Fill in your shipping details, choose a payment method, and click "Place Order". You'll receive an order confirmation right away.

No, you don't need an account. We offer guest checkout — anyone can browse products, add items to cart, and place an order without signing up. However, creating an account lets you track orders, manage your wishlist, and enjoy a faster checkout experience next time.

We accept Cash on Delivery (COD), bKash, and Nagad. For bKash and Nagad, you'll be shown our payment number and simple instructions to complete the transfer. Simply enter your Transaction ID after payment to confirm your order.

Delivery within Dhaka takes 2–3 business days. Outside Dhaka, it takes 3–5 business days. Delivery time starts from the date of order confirmation. You'll receive updates via SMS as your order progresses.

Once your order is confirmed, you'll receive an order number via SMS. You can use this order number to check your order status on our website. If you have an account, you can also view all your orders and their current status in the "My Orders" section.

Yes, you can cancel your order before it has been shipped. To cancel, please contact our support team with your order number. Once an order has been dispatched, cancellation is no longer possible — but you can return it after delivery following our return policy.

We offer a 7-day return/replacement policy. If you receive a defective, damaged, or wrong item, contact us within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund as applicable.

If the return is due to our mistake (wrong item, defective product, or size mismatch), we'll cover the return shipping cost. If the return is for personal reasons (e.g., changed your mind), the customer is responsible for the return shipping charges.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount is refunded to your original payment method. For bKash/Nagad payments, refunds are sent to the same number used for the original payment.

You can reach us via our Contact Us page, by calling our hotline at +8801410634542, or by emailing [email protected]. Our support team is available Sunday to Thursday, 10:00 AM to 8:00 PM.